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Values

Superior Customer Service is in the Company’s DNA

CNW – Courier NetWork operates like a boutique service to personally look after each and every specialized request, shipment – and customer. The highest value is placed on our customer relations, something that is deep within the DNA of the company.

When Failure is Not an Option

CNW prides itself in having one of the highest on-time delivery records in the industry as every shipment is handled with the greatest care and personalized attention. No shipping challenge is too big to handle, no shipment requirement too complicated to execute – all with the goal of guaranteeing maximum customer satisfaction.

Dedicated Key Account Management

Each contracted customer has a dedicated key account director who applies years of experience in logistics and specialized supply chain management to deliver the highest customer satisfaction.  The account director goes all out to understand the customer’s challenges and requirements and is supported by a well-developed network of capable, reliable logistic partners worldwide.

Always-on Transport Management System

Sophisticated on-line track and trace software, also available on an iPhone, gives customers updates as they happen and automatically sends confirmation of delivery when each shipment reaches its final destination. And when necessary, CNW always has someone knowledgeable and helpful ready to answer your call, address your concerns and provide you with the latest information.

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